We offer complimentary expedited shipping on all orders over $50.00 before tax. Depending on your proximity to our distribution center in Vancouver, Canada, please expect anywhere from 3 to 10 business days for your order to arrive.
Please note that our cut-off for same-day shipping is 10:00am PST.
Footwear Guarantee & Returns
To ensure you are satisfied with your purchase, we provide a guarantee on all footwear purchases. If you are not satisfied please visit our Casca Returns Portalto arrange for a pre-paid shipping label and full refund.
Once we have received your package (must contain shoes, laces, tote bag, etc.), we will process returns within 2-3 business days.
Refunds will be made in the form of the original payment and may take up to 14 business days for your bank to complete, depending on their processing time.
All sock products are 'final sale' unless factory defects are apparent.
Exchanges - Continental USA Customers
Casca offers complimentary exchanges within 30 days from the order shipping.
Please note, exchanges must be returned in new condition (shoebox, laces, tote bag, etc.) to qualify. Please ensure your box is returned in the same or a similar poly-bag that you would have received your shoes in.
At this time, we do not offer free shipping, exchanges or returns globally.
At checkout, please select your shipping method of choice.
Additionally, it is the responsibility of the customer to pay all applicable duty and taxes required for the import of goods into your country of residence.
Refunds & Exchanges – Global Customers
It is the responsibility of the customer to ship refunds or exchanges back to our distribution center in Vancouver, Canada. After which time, it will take 2 to 3 days to process an exchange or refund. To arrange a global exchange or refund, please contact info@casca.com.
Please Note: The above information is based on the date from shipment. If you have placed an order containing Smartfit™ please add an additional 2 to 3 business days.
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My 2nd pair of Smartfit inserts. Love them. Super comfortable when standing in my Cascas for 8 hours!
B
Bethany Snoke
Perfect fit
The smart fit are amazing! Felt like I’d already broken them in the first time I put them on. Definitely worth it!
M
Mike R.
Pleasantly Surprised
As someone who wears custom orthotics, I'm pleasantly surprised how accurately the app scanned my feet to make the 3D insoles.
I thought it would just accurately get my foot shape, but the foot bed is custom to each foot. Pretty cool, super impressed by your tech.
S
Shane Bolger
Like marshmallows but instead of tasty they're comfy and they're on your feet
Have you ever been to the ocean when it's misty, and the line between the seas and the sky is blurred? Casca is blurring the lines between my feet and the ground. So unbelievably comfortable. Try the custom insoles you won't regret it.
M
Matt H
100% would buy again
I definitely liked the normal insoles, but these are awesome - the arch was in the exact spot, and exact shape, it sort of feels like nothing. My right foot and ankle feel better already.
