Frequently Asked



What shoe size should I order?

Casca’s are designed to be your most comfortable and supportive daily shoe. All our styles are built according to established industry standards for fit and sizing. However, every brand fits differently for each individual. We suggest you order your true size in Casca’s. Sizing varies among our styles, but all of our shoes are medium-width. With free shipping and free returns, you can also try the shoes on at home for the perfect fit. Please reach out to us if you have any further questions about fit and sizing.

Are any of your products vegan?

Our Knit products are 100% Vegan. From premium Japanese microfibre ‘suede’ to adhesives with zero animal by-products, we’re proud to offer a vegan alternative and hope to move all products in this direction in the future.

The item I want is sold out, how can I get it?

If the item that you want is sold out, you send us an email at with the product name, color, and size of the item and we can add you to a waiting list.

Where are your shoes manufactured?

Our shoes are designed in Vancouver and manufactured in Portugal, at a factory just outside the city of Porto.

Does Casca warranty its product?

Casca has a 30-Day Comfort guarantee on all footwear. We take great pride in how we have designed our shoes to be durable and high quality. However, we do not guarantee issues that are from wear and tear of the product. If you have questions about this feel free to contact us at or refer to our 30-Day Comfort Guarantee page.

Is this product discontinued?

If you have any questions about products (ie.Smartfit) that you no longer see on our website. Please contact us at and we will do our best to help you out.


Do you offer free shipping and returns?

We offer complimentary expedited shipping on all orders over $65.00 before tax in North America. 

What is Casca's Return & Exchange Policy?

We offer complimentary returns and exchanges within 30 days from the order's arrival date. Please note, returns and exchanges must include shoebox, laces, and tote to qualify. All sock products are 'final sale' unless factory defects are apparent.

Can I cancel or update my order after it's placed?

We understand there may be situations where you need to cancel or edit your order. While we will always do our best to accommodate your needs, our orders do move through the fulfillment center pretty quickly. Once your order has reached our warehouse, we will not be able to cancel or edit it due to system limitations. If we are not able to cancel or edit your order and you would like a different size, color, or style, we are happy to help you process an exchange or return within 30 days for any unworn product! Simply reach out to us at

When will I receive my refund?

Once we have received your package, we’ll process returns within 2-3 business days. Refunds will be made in the form of the original payment and may take up to 14 business days for your bank to complete, depending on their processing time.

Contact Us

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Still can't find what you need? Our Customer Experience team is here to help with any questions you may have.

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+1 (604) 873-1605

Customer Support Hours:

12:00 PM - 6:00 PM PST

Casca HQ

For physical mail or by appointment only

4166 Main St. Vancouver, BC


V5V 3P6

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